Current dispatch time 3 - 7 days -
if you need your order sooner please email us
Polcies
Effective Date: 24 March 2025
Owner & Data Controller: Kathryn Leonard, PaperTwigs Designs
Contact Email: papertwigsdesigns@gmail.com
1. Introduction
Welcome to PaperTwigs Designs!
We care deeply about your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains what data we collect, how we use it, your rights, and how we keep your information safe.
2. What Information We Collect
When you use our website or services, we may collect the following personal data:
● Contact Details: Name, email address, phone number (if provided) ● Order Details: Billing and shipping addresses, items purchased ● Payment Information: Collected securely via Stripe, PayPal, and Wix Payments ● Technical Data: IP address, browser type, device information
● Usage Data: Browsing activity on our site, collected via cookies and Google Analytics
● Marketing Preferences: If you subscribe to our newsletter or marketing emails
3. How We Use Your Data
We process your personal data for the following purposes:
● To fulfill and deliver your orders
● To send order updates and customer support messages
● To process secure payments
● To personalise your experience on our website
● To analyse website performance and improve services
● To send marketing emails (only with your consent)
● To manage workshop bookings and custom design requests
4. Legal Bases for Processing
We process your data based on the following lawful grounds:
● Contract – to fulfill a purchase or service you’ve requested
● Consent – for marketing emails, cookies, and newsletter subscriptions ● Legal Obligation – for tax or accounting compliance
● Legitimate Interest – for website analytics and service improvement
You can withdraw your consent at any time by contacting us at
5. Cookies and Analytics
We use cookies to enhance your browsing experience and to track how you interact with our site. This includes tools like Google Analytics.
You will be asked for your consent before any non-essential cookies are placed on your device.
You can adjust your cookie preferences at any time through your browser settings.
6. Third-Party Services
We use third-party service providers to help us operate the site and provide services:
● Payment Processors: Stripe, PayPal, Wix Payments
● Email Marketing: Wix Email Marketing
● Website Hosting & Platform: Wix
● Analytics: Google Analytics
These providers only have access to the data they need to perform their functions and are contractually obligated to keep it secure.
7. International Data Transfers
Your data may be stored on servers outside the European Economic Area (EEA) via our third-party providers (e.g., Wix, Google). When this happens, we ensure appropriate safeguards are in place, such as:
● Standard Contractual Clauses (SCCs)
● Adequacy decisions by the European Commission
8. Data Retention
We retain personal data only for as long as necessary to:
● Complete the purpose it was collected for (e.g., processing an order) ● Comply with legal and financial obligations (e.g., tax records)
● Resolve disputes or enforce our terms
Newsletter subscribers may unsubscribe at any time using the link in our emails.
9. Your Data Rights (under GDPR)
You have the right to:
● Access the personal data we hold about you
● Correct any inaccurate or incomplete data
● Request deletion of your data ("Right to be Forgotten")
● Restrict or object to how we process your data
● Withdraw consent at any time
● Lodge a complaint with your national data protection authority
To exercise any of these rights, email us at papertwigsdesigns@gmail.com.
10. Data Security
We take data protection seriously. Measures include:
● HTTPS secure encryption for all website traffic
● Secure, encrypted payment gateways (Stripe, PayPal, Wix Payments) ● Limited data access on a need-to-know basis
● Regular website updates and secure hosting
11. Policy Updates
This Privacy Policy may be updated occasionally. We recommend checking this page periodically. If significant changes are made, we will notify users via email or website notice.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, feel free to contact:
Kathryn Leonard
�� papertwigsdesigns@gmail.com
This policy relates to all pages on our website and others: