Frequently asked questions

Can I request a fully custom design?

Absolutely! If you have a vision for a completely unique card, let us know! We’ll work with you to create something one-of-a-kind.
Do you offer custom or personalised cards?

Yes! We specialise in custom greeting cards with personalised messages, names, and even unique designs upon request. Browse in our custom design section and if you can’t see what you want just reach out via our email at papertwigsdesigns@gmail.com
What makes PaperTwigs greeting cards special?

Our cards are all illustrated by Kathryn in studio, ensuring your designs are completely unique. We ensure that every detail—from colour vibrancy to paper texture—meets our high standards. Each card/print is carefully printed & packed with love and care, so when it arrives, it’s ready to be gifted or treasured.
What type of paper do you use?

Paper is very important to us so we use premium, sustainably sourced cardstock to give each card a luxurious, tactile feel. Our paper (Tintoretto gesso) is thick, durable, and designed to showcase the delicate details of our artwork beautifully.
Are your cards eco-friendly?

Yes! We use recycled envelopes and biodegradable cello bags to reduce our environmental impact. We use minimal yet protective packaging to ensure your order arrives in pristine condition, free from bends or damage.
Do you offer bulk orders for businesses or events?

Yes! We provide corporate greeting cards, event stationery, and retail collaborations. For bulk orders or branding partnerships, please visit email us at papertwigsdesigns@gmail.com
Do you offer greeting card workshops?

Yes! We host children’s art workshops and seasonal greeting card-making events. Check our Workshops page for upcoming dates or book a private session for groups.
Can I book a private workshop for a party or event?

Yes! We offer themed card making experiences which can be booked for birthdays, school events, and special occasions. Contact us for details!
Do you accept returns or exchanges?

Since our cards are handmade and often personalised, we typically do not accept returns. However, if there’s an issue with your order, please contact us, and we’ll make it right!
My order arrived damaged. What should I do?

Oh no! We want you to love your PaperTwigs cards. If your order arrives damaged, send us a photo and your order number within 48 hours of receiving it, and once reviewed we'll send a replacement.
How can I contact customer support?

You can reach us via: - papertwigsdesigns@gmail.com - Instagram - Facebook - Contact Form: Available on our Contact page We aim to respond within 24 hours
Where do you ship to?

We currently ship within Ireland, the UK, and select international locations. If you're unsure whether we deliver to your area, contact us, and we'll be happy to assist.
How long does shipping take?

- Ireland & UK: 3-5 business days - International: 7-14 business days - Custom orders may take an additional 3-5 days depending on design complexity. We ship orders with A Post. You will receive shipping confirmation email once your order has been dispatched. Please check spam folder. Delivery is approximately 1-2 working days from when you received your dispatch confirmation, please allow for delays during the holidays.
What are the shipping costs?

Shipping costs are calculated at checkout based on your location and order size.
Do you offer express shipping?

We don’t offer this option on our website, however if you need your order in a hurry please email us & we will do our best to speed up delivery.

Frequently asked questions

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